Case Management Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Accurately establish new claim applications in accordance with procedures, client standards, and service expectations.

• Execute administrative tasks and ensure precise entry of claim details.

• Fulfill documented procedures for initiating claims, closing claims, and processing CPP/QPP applications.

• Address inquiries related to Life and Disability claims via phone calls, emails, and faxes.

• Configure systems and enter data into claims management and payment platforms.

• Oversee financial responsibilities associated with income replacement benefits, including calculations, offsets, and payments.

• Draft and review follow-up correspondence requesting information from both internal and external stakeholders.

• Liaise with medical clinics to obtain necessary medical and other claim-related information.

• Collect information to evaluate disability benefit applications and maintain disability files.

• Engage with stakeholders while managing multiple responsibilities.

⛳️ Requirements

• Post-secondary education in a relevant field or equivalent professional experience.

• At least six months of experience in an administrative role, preferably within a healthcare or health service environment.

• Previous customer service experience is preferred.

• Familiarity with medical terminology and/or experience as a medical secretary is considered an asset.

• Exceptional attention to detail.

• Comfortable with phone communication.

• Strong emphasis on customer service.

• Competence in performing financial calculations using provided tools.

• Excellent computer proficiency with advanced knowledge of Microsoft Office suite.

• Bilingual proficiency in English and French is required.

• Availability to work a 7.5-hour shift, Monday to Friday, between 8:00 AM and 6:00 PM.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Opportunities for both personal and professional development.

• Flexible work arrangements.

• Meaningful work experiences.

• Supportive leadership environment.

• Performance-based incentive programs for eligible employees.

• Accommodations or adjustments available during the recruitment process.