Case Coordinator

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer service and internal assistance to a designated team.

• Oversee workers’ compensation claim caseloads in partnership with the Clinical Case Management Team and under supervision.

• Gather and document information for workers’ compensation claims in line with workflow and company standards.

• Process and facilitate essential treatment services in accordance with company policies and procedures.

• Confirm return-to-work and remain-at-work statuses through regular communication and documentation within the claim management system.

• Utilize both telephonic and written communication to accurately report return-to-work dates.

• Stay informed about the Bureau of Workers’ Compensation regulations, workers’ compensation processes, and Sedgwick policies and procedures.

⛳️ Requirements

• A high school diploma or GED is required.

• Strong verbal and written communication skills are essential.

• Proficiency in computer applications, including Microsoft Office.

• Excellent organizational abilities.

• Preferred experience includes clerical or customer service roles, or an equivalent mixture of education and experience.

• Capability to meet deadlines consistently.

• Ability to think clearly and conceptually.

• Exceptional judgment and discretion are necessary.

• Competence in computer keyboarding.

• Adequate hearing, vision, and verbal communication abilities.

🏝️ Benefits

• A stable and consistent work environment, whether in an office or virtual setting.

• A structured training program with a comprehensive curriculum.

• An assigned mentor and manager for guidance.

• Opportunities for career development and advancement.

• Medical, dental, and vision insurance coverage.

• 401(k) plan with matching contributions.

• Paid time off (PTO) benefits.

• Disability and life insurance options.

• Access to an employee assistance program.

• Flexible spending or health savings account options.

• Additional voluntary benefits available.