Case Coordinator

This is a fully remote position, open to applicants in Australia.

📋 Description

• Conduct initial phone assessments for clients, including care planning and goal setting.

• Organize in-home services for clients receiving care in their residences.

• Handle escalations and provide support to frontline nurses in the community.

• Oversee consumer care throughout their journey, encompassing onboarding, referral triage, initial care planning within the scope of practice, care plan reviews, and discharges.

• Offer telephone support, education, and guidance to clients.

• Plan discharges, which include making referrals to long-term services.

• Monitor patient progress, identify potential risks, and escalate concerns as needed.

• Collaborate with multidisciplinary teams to ensure seamless continuity of care.

• Maintain precise clinical documentation and reporting in accordance with established standards.

⛳️ Requirements

• Registered Nurse holding current unrestricted registration with AHPRA.

• Experience in an acute care setting (community or hospital).

• Strong knowledge of care coordination, case management, or complex care is highly desirable.

• Proficient in digital tools and capable of working virtually.

• Exceptional communication and relationship-building abilities.

• Confident in working independently while also collaborating within a multidisciplinary team.

• Highly organized with excellent clinical judgment and problem-solving skills.

• Applicants may reside interstate; the role is located in Adelaide.

🏝️ Benefits

• Full-time position available.

• Opportunity to work from home.

• Genuine flexibility in work arrangements.

• 7-day roster offering shifts between 7am and 9pm.