Carrier Service Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and oversee all relationships with telecommunications carriers and aggregators, including ILEC, CLEC, wireless, and wholesale providers.

• Act as the main escalation point for carrier outages, recurring issues, and service disputes.

• Manage and oversee carrier SLAs, encompassing restoration times, ticket aging, and the effectiveness of escalations.

• Monitor, analyze, and report on carrier performance metrics and trends.

• Negotiate carrier contracts, renewals, pricing modifications, and service credits.

• Collaborate with Voice, Network, Operations, and Sales Engineering teams to facilitate customer delivery and resolve issues.

• Generate and deliver KPI and performance reports pertaining to carrier services.

⛳️ Requirements

• Over 5 years of experience working with telecommunications carriers or service providers.

• In-depth understanding of voice, data, and transport services.

• Experience in managing carrier escalations, SLAs, and vendor performance.

• Proven ability to collaborate cross-functionally with both technical and business teams.

• Strong analytical, documentation, and communication abilities.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and career advancement.