Carrier Sales Associate – North America

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Develop and sustain relationships with carriers, dispatchers, and load planners across North America.

• Maintain ongoing communication with carriers to secure additional truck capacity and oversee existing operations.

• Serve as the main point of contact between drivers and customers, addressing issues and ensuring satisfaction.

• Identify, source, and establish new carrier partnerships to enhance the carrier network.

• Leverage TMS and other software tools to make informed decisions regarding carrier selection and load assignments.

• Guarantee the accurate completion of assigned loads, including the coding of accessorial charges.

• Negotiate rates and service agreements for both spot and dedicated business.

• Oversee the carrier network to maintain high service levels and customer satisfaction.

• Strategically pair available carrier equipment with open loads to optimize efficiency.

• Monitor and track shipments to ensure timely delivery.

• Ensure that each partner carrier comprehends all customer and company expectations for each load.

• Confirm that shipment details and process instructions are effectively communicated, tracked, and monitored through the appropriate communication methods or TMS.

• Navigate both internal and external customer TMS and related technology tools to ensure all transactions, documentation, and interactions are accurately recorded and compliant with company SOPs.

• Collaborate with internal teams to align carrier capacity with customer demands and operational objectives.

⛳️ Requirements

• A minimum of B2 English proficiency, both written and verbal.

• Familiarity with McLeod or other Transportation Management Systems (TMS) is preferred.

• Previous experience in 3PL logistics is preferred.

• Strong organizational and administrative skills to manage multiple shipments and deadlines.

• Basic problem-solving skills to address disruptions in shipping schedules or other logistics challenges.

• Precision in tracking shipments, updating records, and managing documentation.

• Well-developed interpersonal and service skills, with the ability to consistently uphold professionalism and treat peers and customers with respect.

• Take personal responsibility and honor commitments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive work environment.

• Comprehensive health and wellness benefits.