Carrier Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated carrier partners on a daily basis.

• Foster strong, trustworthy relationships through proactive and responsive account management.

• Comprehend carrier goals and guarantee prompt resolution of requests and operational challenges.

• Aid in the onboarding and implementation processes for new carrier partnerships.

• Support process enhancement and strategic initiatives.

• Organize and lead regular meetings with carriers and provide status updates.

• Convey priorities, escalations, feedback, and action plans effectively.

• Handle issue escalations by coordinating resources across functions to ensure timely resolutions.

• Collaborate with Revenue Operations, Sales, Marketing, Product, Call Center, Legal, Compliance, and other internal teams to implement carrier initiatives.

• Collect and relay carrier feedback to enhance processes, products, and partner satisfaction.

• Keep precise account documentation, project schedules, and communication records.

• Ensure that contractual obligations, implementation milestones, and service commitments are fulfilled.

• Identify chances to enhance account health, boost carrier engagement, and generate additional revenue.

⛳️ Requirements

• 2–5 years of experience in Account Management, Client Services, Customer Success, Partner Success, or a related client-facing position.

• Proven experience in managing ongoing client or partner relationships in a dynamic, process-oriented environment.

• Exceptional relationship management and customer service abilities.

• Capability to establish credibility and trust with both external and internal partners.

• Outstanding verbal, written, and presentation communication skills.

• Strong organizational capabilities with the ability to juggle multiple priorities and projects at once.

• Analytical mindset with experience in interpreting performance metrics and generating actionable insights.

• Proven track record of effective collaboration across cross-functional teams.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

• Bachelor's degree or equivalent work experience required.

• Willingness to travel as necessary.

• Familiarity with Tableau, Ironclad, and SharePoint is advantageous.

• Prior experience in Healthcare, Health insurance, Medicare, or regulated industries is preferred.

• Knowledge of Medicare Advantage and Health Care Reform is a plus.

🏝️ Benefits

• Comprehensive benefits including medical, dental, and vision starting on your first day of employment.

• 401K plan with matching contributions.

• Tuition reimbursement opportunities.

• Employee stock purchase program.

• 12 company-paid holidays and flexible time off (PTO for non-exempt employees).

• Annual performance bonus.

• A variety of benefits aimed at supporting employees' personal and professional well-being.