Caregiver, Customer Service Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Respond to, process, and document all incoming calls from customers and representatives.

• Serve as a service liaison between customers and internal operational teams.

• Identify call requirements, address inquiries, resolve customer issues, and fulfill requests.

• Assess customer needs, including verification of demographics and appointment inquiries.

• Tailor responses to individual needs on a case-by-case basis.

• Investigate, find, and provide information to the appropriate parties.

• Address customer concerns and escalate unresolved issues as necessary.

• Advocate for electronic communication services and advanced case management technologies.

• Accurately log call details in the case management system.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or higher.

• 1-3 years of experience in a call center or scheduling role.

• Exceptional customer service abilities.

• Proficient in navigating a computer and utilizing multiple monitors.

• Competent in using email and chat functionalities.

• Strong interpersonal, written, and verbal communication skills.

• Excellent telephone etiquette and a friendly disposition.

• Detail-oriented approach.

• Proficient in Microsoft Office Suite.

• Capable of effectively managing challenging or difficult callers.

• Skilled in relevant computer applications, including call center phone systems and Electronic Scheduling software.

• Strong data entry and typing capabilities.

• Flexibility to work various shifts and hours to accommodate multiple time zones.

• Basic knowledge of legal and financial terminology.

• Must successfully pass a National Agency Check with Inquiries (NACI) background investigation.

• Must maintain a quiet, distraction-free workspace with access to an Ethernet connection.

🏝️ Benefits

• Remote work environment.

• Equal employment opportunity protections.

• Ethernet connection requirement for remote workspace.