Caregiver Benefits Specialist

📋 Description

• Facilitate personalized orientations for our Caregivers to inform them about the benefits available, ensuring they have a thorough understanding of options, enrollment procedures, and how to maximize their benefits.

• Manage accrual status and process sick time via Empeon and Medflyt, as necessary.

• Timely completion of employment verifications using Salesforce, Empeon, and Knowledge Base to obtain accurate information.

• Provide clear call summaries through detailed notes on Talk Desk, including defined action items for necessary follow-up.

• Utilize the FlexFacts portal to assist with reimbursements and fund allocation.

• Handle Commuter Benefit forms.

• Manage HRA deposits.

• Complete email cases assigned to you in the Salesforce database within 24 to 48 hours.

• Respond to calls received on the shared line, ensuring first contact resolution is achieved.

• Capable of navigating multiple platforms in a dynamic environment.

• Exhibit the ability to handle difficult conversations and address callers' concerns with empathy and compassion.

• Consistently fulfill internal service level agreements and metrics.

⛳️ Requirements

• Over 1 year of pertinent experience in a similar role.

• Experience in a high-volume inbound and outbound call setting.

• Demonstrated history of strong customer focus and adaptability in a high call volume atmosphere.

• Effective written and verbal communication skills, with the capability to engage diverse audiences.

• A strong commitment to delivering exceptional customer service, including empathy, active listening, and patience.

• Ability to multitask, prioritize, and effectively manage time.

• Technical proficiency with the ability to navigate multiple systems while maintaining attention to detail and data accuracy.

• Demonstrates proficiency with all tools and resources relevant to the role, with a significant reliance on Excel.

• Capacity to embrace change and support departmental growth in a continuously evolving environment.

🏝️ Benefits

• Competitive compensation.

• Medical benefits.

• Retirement plans.

• Wellness programs.

• Ongoing learning opportunities.