Care Team Specialist

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Provide personalized support to healthcare professionals as part of a collaborative team.

• Establish and maintain outstanding relationships while delivering customer service and resolving issues.

• Contribute innovative ideas and processes to enhance the overall candidate experience.

• Assist healthcare professionals and internal teams with onboarding, payroll, benefits, portal navigation, and technical troubleshooting.

• Make outbound calls and respond to inbound communications via phone, chat, text, social media, and email.

• Serve as a social media ambassador by engaging with healthcare professionals, answering inquiries, sharing knowledge, and connecting them with recruiters.

• Utilize the applicant tracking system to communicate and document support requests from initiation to resolution.

• Educate both new and existing healthcare professionals on processes and assignment expectations.

• Support professionals throughout the pre- and post-boarding processes.

• Work collaboratively with support teams to communicate and resolve issues effectively.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or GED.

• Bachelor's degree preferred.

• Proficient in MS Office Suite.

• Familiar with social media platforms.

• Strong customer service orientation with a client-focused mindset.

• Excellent interpersonal skills.

• Ability to adapt to changing situations.

• Friendly and helpful, yet straightforward demeanor on the phone.

• Capable of relating to diverse individuals and building meaningful relationships.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Opportunities for professional development.

• Supportive team environment.