Care Pro Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and oversee the market staffing strategy through ongoing outreach to Care Professionals, relationship cultivation, adherence to staffing best practices, schedule creation, and innovative staffing processes using advanced tools.

• Collaborate closely with the Client Manager to gain insight into specific client contexts and care plans, identify suboptimal matches, and understand scheduling nuances to facilitate optimal scheduling decisions.

• Ensure prompt mobilization of newly hired Care Professionals to enable quick and efficient placement into work.

• Act as the primary point of contact for Care Professionals in the market, offering actionable feedback and coaching to support their success at each visit.

• Build and maintain relationships with Care Professionals in the market to enhance quality matches between Care Professionals and clients, focusing on retention for both parties.

• Coordinate with the Client Manager regarding daily and weekly market objectives.

• Communicate effectively to guarantee that scheduling decisions and performance feedback for Care Professionals are delivered in a timely manner.

• Relay essential feedback and updates from Care Professionals that may affect Client Manager workflows.

• Assist the Client Manager with partner communications, client experience tasks, and billing or collections efforts as required.

• Prioritize collaboration with the market team to address the evolving needs of partners, clients, and Care Professionals, including managing and completing tickets and delegating tasks.

• Work alongside the market team to address real-time inquiries, issues, or changes related to clients.

• Collaborate directly with Care Professional Performance teams to ensure a consistent performance management experience for Care Professionals.

• Engage cross-functionally to provide feedback and support other internal initiatives such as CPHR, Trust and Safety, Recruiting, and Training.

⛳️ Requirements

• Minimum of 3 years of experience in a complex client or patient management role, or a high-volume customer service position; staffing experience is highly preferred.

• Demonstrated dedication to providing exceptional service and understanding client and caregiver needs, with a strong emphasis on delivering high-quality care experiences.

• Experience in operations or healthcare/home care settings is preferred.

• Exceptional skills in relationship management, communication, and interpersonal interactions.

• Strong analytical and problem-solving skills with a data-driven approach to staffing and scheduling.

• Proficiency with technology; familiarity with scheduling, CRM, or workforce management systems is advantageous.

• Outstanding organizational skills and the ability to manage multiple priorities in a fast-paced, dynamic setting.

• Adaptable and resilient, with a proactive, solution-focused mindset.

• A collaborative team player with experience in cross-functional partnerships.

🏝️ Benefits

• Honor offers equity and a 401K plan with an up to 4% match.

• We provide comprehensive medical, dental, and vision coverage, including a zero-cost plan for employees.

• Short Term Disability, Long Term Disability, and Life Insurance are fully covered by the employer, with an option for additional voluntary Life Insurance.

• We have a generous time-off policy.

• Employee Assistance Program available.