Care Navigator – Refugee, Immigrant and Newcomer Health Services

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Deliver patient navigation services for care coordination, management of referrals, continuity of services, health education, and access to resources.

• Promote patient adherence to ambulatory care, HIV care, patient discharges, follow-up care, home care, and community resources.

• Oversee transitions of care from the emergency department, inpatient care, skilled nursing facilities, specialty care, to primary care.

• Tackle barriers related to care coordination, patient experience, connection to care, and retention in care.

• Monitor and document referrals to enhance team awareness and ensure patient safety.

• Compile patient clinical history and referral details while providing relevant clinical information.

• Communicate with review organizations and insurance providers to fulfill prior approval requirements.

• Present medical data including patient history, diagnosis, and prognosis to pertinent organizations.

• Assist patients facing healthcare-system, financial, and social challenges, such as interpreter requests, transportation needs, and prescription support.

• Act as a system navigator, serving as the primary contact for patients and families, and advocating for patients.

• Identify and utilize cultural and community resources while liaising with providers and families/caregivers.

• Collaborate with the care team regarding scheduling, transportation, interdisciplinary communication, and insurance support.

• Remind patients about their upcoming appointments.

• Track referrals, appointment scheduling, follow-up completions, and any barriers encountered.

• Employ motivational interviewing and teach-back techniques to enhance understanding of care plans, discharge instructions, medication follow-up, and behavior change.

⛳️ Requirements

• High School Diploma or GED is required.

• 1-3 years of experience in a clinical care environment is required.

• Intermediate knowledge of community resources necessary for reentry within Denver Health’s integrated care system.

• Excellent oral and written communication skills.

• Capacity to work effectively both independently and as part of a team with underserved populations, individuals involved with the criminal justice system, those experiencing homelessness, and recent immigrants.

• Compassion for the needs of all patients.

• Intermediate understanding of community resources available for individuals in the Denver Metro area.

• Bilingual proficiency in English/Spanish is preferred.

• Familiarity with Epic and other electronic health records systems.

• Proficient in Microsoft Office suite products.

• Safety-sensitive applicants must successfully complete a pre-employment drug test after receiving a conditional offer.

🏝️ Benefits

• Paid time off beginning at 28 days per year, which includes vacation, personal/sick days, and 7 holidays.

• 100% paid parental leave for up to 6 weeks.

• Immediate eligibility for retirement plans with employer contributions of up to 9.5%.

• Comprehensive medical, dental, and vision insurance options.

• Employer-funded disability and life insurance.

• Extensive well-being programs.

• On-site fitness center for employees.

• Access to the nationally recognized RESTORE Center.

• Complimentary RTD EcoPass for public transportation.

• Discounts on childcare programs.

• Exclusive benefits on brands, travel, and more.

• Tuition reimbursement and assistance programs.

• Opportunities for education, coaching, and professional development.

• Clear pathways for career advancement.

• Professional clinical advancement program and shared governance structure.

• Eligible employer for Public Service Loan Forgiveness.

• Free student loan coaching and assistance with the PSLF program.

• Eligible employer for the National Health Service Corps.

• Eligible employer for the Colorado Health Service Corps.