Care Navigator, Patient Growth

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Take ownership of and oversee a marketing pipeline focused on U.S.-based Gaia prospects.

• Qualify incoming leads and actively engage with new prospects through outbound calls, emails, and chat.

• Direct top-of-funnel inbound leads to the appropriate Gaia partner clinic, address their inquiries, and guide them through the funnel.

• Transform qualified leads into scheduled clinic consultations and initial calls with the Member Growth Team.

• Achieve and surpass weekly and monthly objectives related to conversion rates, booking volumes, and follow-up SLAs.

• Monitor, document, and report all lead activities within CRM systems to ensure transparency and accuracy.

• Collaborate closely with Marketing & Product teams to enhance lead quality, conversion rates, and messaging effectiveness.

• Work alongside fertility clinic partners to ensure a smooth transition from initial interest to consultation and diagnostic testing.

• Discover new opportunities to broaden Gaia’s reach and expedite pipeline growth.

⛳️ Requirements

• Bilingual in English and Spanish (mandatory).

• At least 1 year of experience in a sales, business development, or lead qualification role (mandatory).

• Demonstrated ability to meet or exceed sales goals while maintaining an empathetic, member-first approach.

• Experience in healthcare, fertility, or patient engagement (preferred).

• Compassionate communicator capable of establishing trust with individuals facing emotional or sensitive decisions.

• Self-motivated individual comfortable in a fast-paced, early-stage environment.

• Highly organized multitasker — adept at managing multiple active conversations simultaneously.

• Residing in Latin America with strong written and verbal communication skills.

🏝️ Benefits

• More than 30 days of paid annual leave each year.