Care Navigator

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Assist patients in navigating the Rezilient healthcare experience and manage each phase of their journey.

• Organize patient appointments and prepare charts accordingly.

• Accurately input information into necessary systems within required timelines.

• Obtain medical records from external providers, hospitals, and other facilities.

• Monitor and follow up on patient requirements, liaise with providers, acquire necessary documents, and keep patients updated.

• Deliver exceptional concierge customer service amidst complex healthcare systems or insurance plans.

• Facilitate referrals to specialty care, hospitals, imaging centers, labs, and community resources.

• Complete assigned tasks efficiently and document the patient journey thoroughly.

• Address and manage messages from the patient portal, voicemails, and phone calls.

• Collaborate effectively with providers, medical staff, Care Navigators, and the Care Management team.

• Appropriately escalate patient concerns and workflow obstacles.

• Oversee a patient case to aid in care navigation.

• Adhere to established workflows and propose process enhancements.

• Ensure precise documentation and safeguard patient confidentiality in compliance with HIPAA regulations.

• Engage in company meetings, training sessions, and brainstorming activities.

⛳️ Requirements

• Minimum of 3 years of experience in a healthcare environment, directly interacting with and supporting patients to provide excellent service.

• Proficient in scheduling patient appointments, including those involving multiple providers or specialties.

• Comfortable working in a dynamic, fast-paced environment.

• Experienced in documenting and charting patient information within electronic systems.

• Skilled in requesting, tracking, and following up on medical records from external facilities.

• Knowledgeable in navigating intricate care systems, including referrals, specialty care, hospital systems, and insurance coordination.

• Familiar with HIPAA regulations and other relevant healthcare guidelines.

• Strong interpersonal skills with the ability to quickly establish rapport and provide compassionate support.

• Excellent problem-solving and critical thinking abilities.

• Outstanding written and verbal communication skills, with a solid understanding of medical terminology.

• Strong organizational capabilities and attention to detail.

• Self-driven and confident in managing independent projects and tasks.

• Willingness to cover additional shifts when necessary.

• Based in Missouri, Illinois, Indiana, or Minnesota.

• Preferred: prior experience as a medical assistant, community health worker, or in a social services role, ideally within a clinical setting.

• Preferred: proficiency with Mac operating systems and devices.

• Preferred: familiarity with athenahealth and Epic EMR software.

• Preferred: experience using Google Workspace.

• Preferred: experience with telephony and translation systems.

🏝️ Benefits

• Significant ownership through stock options.

• Competitive base salary starting at $25-27 per hour.

• Comprehensive medical, dental, and vision insurance options, with contributions from Rezilient toward premiums.

• Free access to Rezilient's clinical programs for employees and their household members.

• 401(k) retirement plan.

• Flexible Paid Time Off.

• Dedicated Paid Sick Leave, distinct from FTO.

• 11 paid company holidays annually.

• Paid family leave.

• Optional additional benefits, including life insurance, disability coverage, and a Health Savings Account (HSA).

• Supportive, collaborative, and diverse team culture.

• Participation in company meetings, training, and brainstorming sessions.