Care Navigator

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Perform proactive outreach to uncover unmet social needs utilizing the nine-domain CMS-aligned SDoH assessment.

• Engage patients in goal-focused discussions and establish a trustworthy rapport as a dependable non-clinical support contact.

• Identify and document SDoH requirements across the nine domains.

• Research and connect patients with community resources, local programs, public benefits, and referral partners.

• Assist patients through application, referral, and enrollment procedures.

• Follow up to confirm resource utilization, access, and resolution of social barriers.

• Manage each SDoH case from identification to confirmed closure.

• Document interventions, follow-ups, and outcomes in Pt. 360.

• Maintain unresolved or partially resolved cases as active and tracked.

• Foster timely case closure and escalate stalled cases as needed.

• Collaborate with RNs, APPs, and BHCs to coordinate patient SDoH needs.

• Elevate clinical, behavioral health, safety, or high-risk psychosocial concerns.

• Take part in interdisciplinary huddles and discussions on complex cases.

• Monitor ongoing SDoH needs until they are resolved.

• Support quality improvement initiatives and SDoH data collection.

⛳️ Requirements

• High school diploma or GED.

• A Bachelor’s degree in public health, human services, social sciences, or related fields is preferred.

• A minimum of 2 years of experience in care coordination, patient navigation, community health, or social services support.

• Proven communication and relationship-building skills.

• Comfort in working with diverse populations and addressing complex social needs.

• Ability to handle multiple priorities in a fast-paced environment.

• Experience with Medicaid, Medicare, or value-based care populations is preferred.

• Familiarity with community resources and benefit programs is preferred.

• Bilingual language skills are preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Employee assistance program.

• Employer-paid and voluntary life insurance.

• Disability insurance.

• Health and flexible spending accounts.

• 401k with employer match.

• Financial wellness resources.

• 20 PTO days.

• 7 paid holidays.

• 1 floating day.

• Paid parental leave.

• Work-life assistance resources.

• Physical wellness perks.

• Mental health support.

• Employee referral program.

• BenefitHub employee discounts.