Care Management Associate

This is a fully remote position, open to applicants in Florida.

📋 Description

• Perform outreach and engagement activities to connect with members

• Assist in scheduling assessments and appointments related to care management

• Manage referrals and aid in the enrollment process for care management

• Administer health risk assessments and questionnaires as required

• Provide reminders for appointments and follow up after appointments

• Record activities and input data into care management systems

• Address inquiries in the phone queue and direct issues as needed

• Aid care managers with non-clinical coordination and administrative tasks

• Assist with tasks related to authorization and other operational processes

• Work collaboratively with Case Managers, Clinical Case Managers, healthcare providers, members, and caregivers to ensure timely and effective care management services

⛳️ Requirements

• Excellent communication, customer service, and organizational abilities

• Strong verbal and written communication skills

• Capability to thrive in a fast-paced care management setting

• Proficient in Microsoft Office applications and data entry systems

• Ability to handle multiple tasks efficiently in a dynamic environment

• A High School Diploma or GED is mandatory

• Previous experience in customer service, healthcare, care management, Medicaid, or administrative support is preferred

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources to support physical, emotional, and financial well-being

• CVS Health bonus, commission, or short-term incentive program available in addition to base pay range, if eligible