Care Guide Team Lead

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Oversee a team of 5–7 Care Guide RNs, managing their daily responsibilities, professional growth, performance, and overall wellbeing.

• Conduct weekly one-on-one meetings, offering clinical coaching, immediate feedback, and support for career advancement.

• Take ownership of formal performance evaluations, establish goals, monitor progress, provide written assessments, and collaborate with the Senior Clinical Manager on compensation recommendations.

• Address any performance issues, document concerns, develop improvement plans, and escalate matters as necessary.

• Manage scheduling, coverage for PTO, and workload distribution within the team.

• Lead the onboarding process for new Care Guide hires.

• Participate in hiring panels for Care Guide positions.

• Maintain a caseload of up to 40 active members as the primary clinical contact throughout home infusion therapy.

• Provide RN-level medication education to patients and their caregivers.

• Perform pre-infusion clinical check-ins and follow-ups after infusion.

• Ensure timely routing of post-infusion documentation to providers within service level agreements (SLA).

• Collaborate with nursing agencies on scheduling appointments and addressing exceptions.

• Ensure continuity of clinical care from onboarding through active treatment.

• Act as the first clinical point of escalation for the team.

• Monitor patient Net Promoter Score (NPS), completion of check-ins, and adherence to documentation SLA metrics.

• Identify and rectify gaps in clinical quality and documentation.

• Exemplify standards in clinical documentation and patient engagement.

• Contribute to the development of standard operating procedures (SOPs), clinical checklists, and training resources.

⛳️ Requirements

• Valid Registered Nurse (RN) license — mandatory. No exceptions.

• Minimum of 5 years of clinical experience, with at least 2–3 years focused on infusion therapy, home health, or specialty nursing.

• At least 6 months of experience as a Care Guide at Leap, or equivalent RN-level patient coordination experience, demonstrating a strong performance record.

• Previous experience in managing, formally evaluating, or directly developing clinical staff.

• Capability to provide direct, honest, and constructive feedback, even during challenging performance discussions.

• Ability to manage a caseload of up to 40 active members while leading a team of 5 RNs.

• Excellent clinical communication skills with patients, providers, nursing agencies, and internal colleagues.

• Highly organized and self-motivated; capable of managing clinical and leadership responsibilities in a fully remote setting.

• Reside in California, Washington, Nevada, Oregon, or Idaho.

• Available for full-time work Monday through Friday, during the hours of 10 AM to 6 PM PST.

🏝️ Benefits

• Equity / stock options

• Competitive total rewards package

• Comprehensive benefits

• Up to 3 applications permitted within any 90-day period

• Opportunity to reapply for the same position after 60 days if an offer was not extended