Care Experience Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with patient and family engagement as well as scheduling needs throughout Care Experience departments.

• Carry out administrative duties that support team objectives and enhance patient retention.

• Ensure a seamless onboarding experience for patients and families as they access Equip’s care team and resources.

• Collaborate across various departments including Scheduling Operations, Recovery Navigation, Care Delivery, Admissions, and Financial Counseling.

• Address assigned tasks promptly and efficiently.

• Achieve and support established service goals and business objectives by meeting or surpassing performance standards.

• Adjust communication styles to engage effectively with individuals from diverse personal, professional, cultural, and socioeconomic backgrounds.

• Accurately and promptly complete necessary documentation in Equip’s digital systems.

• Carry out additional assigned responsibilities.

⛳️ Requirements

• A minimum of 1 year of professional customer service experience in a call center, medical office/clinic, or similar healthcare setting.

• Preferably possesses a background in healthcare coordination, case management support, or behavioral health.

• Ability to work both productively and collaboratively with team members.

• Willingness to learn and adapt, with comfort in dealing with ambiguity and shifting priorities.

• Flexibility in a dynamic, innovative, and fast-paced environment.

• Proficiency in navigating multiple technology systems and tools concurrently.

• Strong sense of accountability for completing daily tasks as assigned.

• A deep passion for mental health and increasing access to treatment for eating disorders.

• Effective written and verbal communication skills.

• Reliability and the capability to fulfill assigned tasks.

• Commitment to honesty, ethics, and respect in all interactions with colleagues and customers.

• Dedication to achieving strong results and openness to guidance and constructive criticism.

• Excellent organizational and time-management skills.

• Ability to review daily tasks, evaluate time and support requirements, and meet deadlines.

• Must be legally authorized to work in the United States for any employer.

• Must be willing to accept and commit to a 6-month contract.

🏝️ Benefits

• Full-time, short-term 6-month contract that includes benefits.

• Flexible PTO policy with a recommendation of 3–5 weeks per year.

• 11 paid company holidays.

• Competitive medical, dental, vision, life, and AD&D insurance.

• Equip covers a substantial percentage of benefits premiums for individuals and families.

• Spring Health, a fully employer-paid mental health benefit provided through Guardian.

• 5 complimentary therapy sessions and 5 coaching sessions annually for you and each of your dependents.

• Employee Assistance Program (EAP) offering mental health, legal services, and financial support.

• HealthJoy, a completely employer-covered healthcare concierge service.

• Option to participate in a 401K plan.

• $50 monthly stipend for home internet expenses.

• $250 monthly stipend for co-working space.

• Initial work-from-home stipend of up to $500.

• $200 reload on the home office stipend at the 3-year mark, and every two years thereafter.

• Company-provided laptop.