Care Coordinator – LPN/LVN

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide education to patients via phone regarding palliative care services.

• Schedule appointments for patients seeking palliative care.

• Engage directly with patients, healthcare providers, and families.

• Manage clinical files to finalize palliative visits and input notes into the system.

• Balance patient support calls with administrative duties.

• Assist patients in understanding the benefits of palliative care.

• Connect patients requiring assistance with palliative care providers.

• Respond to inquiries regarding palliative care and the associated program.

• Ensure that patient interactions are documented and needs are prioritized.

• Follow up with patients to guarantee high-quality care from Empassion’s provider network.

• Review and close completed cases on a daily basis.

• Support the supervisor by balancing clinical triage and patient communication.

⛳️ Requirements

• At least 3 years of experience as a Licensed Practical Nurse (LPN).

• A minimum of 3 years of experience in reading and updating clinical documentation.

• At least 1 year of relevant experience in a customer service call center.

• Capable of receiving calls from patients, caregivers, and healthcare providers.

• Excellent verbal and written communication skills.

• Detail-oriented with a strong focus on accuracy.

• Comfortable utilizing technology and thriving in a dynamic startup atmosphere.

• Reliable Wi-Fi connectivity is required.

• Proficiency in Spanish is a plus, but not mandatory.

🏝️ Benefits

• Comprehensive training and resources offered by Empassion.

• Hybrid work environment combining remote and in-person collaboration.

• Emphasis on asynchronous work and communication methods.

• Regular communication via Zoom and Slack.