Care Coordinator – Home Care Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the main point of contact for a designated caseload of Continuous Care clients and their families.

• Develop and manage caregiver schedules for ongoing cases, ensuring consistency and continuity wherever feasible.

• Address caregiver call-outs, schedule interruptions, and urgent coverage requirements in real time.

• Swiftly arrange replacement coverage while ensuring a positive client experience.

• Pair caregivers with clients based on compatibility, skill set, availability, and family preferences.

• Conduct onboarding calls with clients and adequately prepare caregivers for new assignments.

• Provide guidance to caregivers regarding client-specific expectations, care plans, and performance issues.

• Handle client concerns, complaints, and service recovery situations with professionalism and promptness.

• Proactively engage with families to detect changes in needs before they escalate into significant issues.

• Collaborate closely with Recruiting, HR, Sales, and Leadership to ensure that staffing pipelines meet client demand.

• Review caregiver visit notes to identify trends, gaps, or areas for enhancement.

• Accurately and consistently document all communication, schedule modifications, client updates, and action items.

• Exercise critical thinking and make independent judgment calls while escalating concerns as necessary.

⛳️ Requirements

• Minimum of 2 years of experience in care coordination, staffing, scheduling, client services, or operations within a licensed home care agency.

• Direct experience in staffing ongoing caregiving cases and managing caregiver schedules.

• Experience in managing caregiver call-outs and urgent service recovery scenarios.

• Strong understanding of caregiver-client matching principles.

• Excellent communication skills via phone, email, and internal systems.

• Capability to work independently in a fully remote setting.

• Bachelor’s degree preferred but not mandatory.

🏝️ Benefits

• Comprehensive benefits package (medical, dental, vision).

• 401(k) with company match.

• Paid time off.

• Fully remote position within a collaborative team environment.