Care Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Perform thorough assessments of member needs that encompass physical, medical, behavioral, psychosocial, environmental, and financial aspects.

• Recognize obstacles to care and link members with healthcare services, community initiatives, and available resources.

• Assist members in actively engaging in healthcare decisions alongside providers.

• Organize care plans, referrals, and follow-up actions with payer care management teams.

• Identify and escalate high-risk factors, unmet needs, and concerns related to quality of care.

• Foster trusted relationships through empathetic and culturally sensitive communication.

• Utilize motivational communication techniques to promote member participation and adherence.

• Conduct outreach via telephone, text, and email.

• Accurately document assessments, outreach efforts, referrals, and interactions with members.

• Act as a liaison between members, Mae's internal teams, and external healthcare collaborators.

• Coordinate across various workstreams and member demographics while prioritizing tasks effectively.

• Identify recurring obstacles and propose enhancements to improve the member experience.

• Complete at least 50 outreach attempts daily.

• Keep precise documentation and manage referrals and follow-up tasks appropriately.

⛳️ Requirements

• 3–5 years of experience in social work, nursing, healthcare, care coordination, or a related discipline.

• Familiarity with care coordination, referral management, and community or public assistance resources.

• Proven experience in establishing relationships with patients, members, clients, or healthcare partners.

• Strong organizational abilities and the capacity to handle competing priorities effectively.

• Excellent written and verbal communication skills.

• Comfort with frequent telephone outreach and maintaining accurate electronic records.

• Proficiency in digital systems used for communication, documentation, and care coordination.

• Capability to work both independently and collaboratively in a remote setting.

• Experience in supporting Medicaid populations or health plan members is preferred.

• A background in maternal health, community health, or social services is preferred.

• Experience working with doulas, birth workers, or community-based maternal health programs is preferred.

• Additional language proficiency relevant to the populations served by Mae is preferred.

• Reliable internet connection and a private workspace that is suitable for confidential member discussions.

🏝️ Benefits

• Fully remote work arrangement available within Mae-approved U.S. hiring locations.

• Full-time schedule with potential for flexible hours may be offered.

• Occasional evening hours may be necessary.

• W-2 temporary employment status.

• Possibility of assignment extension may be considered, though not guaranteed.