This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Provide care management services to assist members in navigating their healthcare system effectively.

• Handle incoming calls from members concerning benefit inquiries, care coordination, program questions, connecting them to their care manager, and conducting screening assessments.

• Ensure accurate documentation of calls within the specified PHI system.

• Oversee an assigned member caseload that necessitates short-term care coordination and health navigation.

• Collaborate with the interdisciplinary care team to communicate member needs and issues.

• Monitor member screenings to enhance quality and cost outcomes.

• Conduct outreach calls to members to verify that services are in order.

• Undertake additional duties as required.

⛳️ Requirements

• Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Registered Medical Assistant (RMA), or equivalent previous medical training or experience.

• High school diploma or GED.

• Work experience that demonstrates effective verbal and written communication, showcasing strong grammar, spelling, and punctuation skills.

• Experience in a fast-paced environment that necessitates managing multiple priorities simultaneously.

• Exceptional telephone etiquette, organizational abilities, and customer service skills.

• A team-oriented individual who is organized and detail-focused.