Care Concierge – Medical Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage AI-driven, intent-focused patient calls and execute the next certified step during the same interaction.

• Guide patients through the onboarding process via phone or video.

• Provide explanations on remote monitoring and assist patients with the setup and connection of medical devices.

• Complete setup, education, documentation, and medication reviews as part of the onboarding process.

• Engage in proactive outreach to patients who are behind on their readings.

• Conduct interactive communication calls to evaluate patient status and ensure they remain eligible.

• Prioritize outreach efforts and coordinate with AI outreach to prevent duplicate contacts.

• Address incoming inquiries regarding products, services, devices, and accounts through phone, email, and chat.

• Handle device replacements, re-shipments, and gateway re-links in accordance with standard operating procedures (SOPs).

• After certification, reach out to warm and hot leads on behalf of patients’ physicians, navigate objections, and enroll patients.

• Following certification, manage discussions with patients at risk of disenrollment and work to resolve any dissatisfaction.

• Accurately document patient interactions, outcomes, follow-ups, and billing details in the EHR and CRM in real time.

• Escalate clinical, technical, and billing issues to the appropriate teams.

• Achieve daily and monthly productivity goals.

• Foster a collaborative work environment by sharing knowledge and best practices.

• Adhere to Nsight Health’s values and comply with company policies and regulations.

⛳️ Requirements

• Active Medical Assistant (MA) certification is required.

• An optimistic, energetic, and friendly phone presence with a clear and confident speaking voice is essential.

• Strong active listening skills with the capability to adjust tone, pace, and approach as needed in real time.

• A passion for patient engagement and education, with the ability to articulate technical information clearly.

• Goal-oriented and driven to achieve productivity targets.

• Excellent organizational skills and a keen attention to detail.

• Ability to adhere to SOPs, scripts, and documentation standards.

• Capacity to manage around 100 or more patient interactions daily in a high-volume setting.

• Proficiency in navigating multiple applications concurrently, including EHR, CRM, softphone, and chat systems.

• Capability to work independently in a remote setting.

• High school diploma or equivalent is required.

• Demonstrated fluency with AI tools such as Claude, ChatGPT, or automation workflows.

• Minimum internet speed of 50 Mbps download and 10 Mbps upload is necessary.

• A hardwired internet connection is required.

• Submission of a speed test during the offer process is mandatory.

• A private, HIPAA-compliant workspace is essential.

• Availability for Monday–Friday, 9:00 AM–6:00 PM EST or 10:00 AM–7:00 PM EST is required.

• Completion of a mandatory four-week training period, Monday–Friday, 9:00 AM–6:00 PM EST.

• Bilingual proficiency in English and Spanish is preferred, with proficiency testing.

• Previous experience in healthcare, patient education, telehealth, telephonic outreach, remote patient monitoring, sales, enrollment, retention, or contact-center roles is preferred or considered a plus.

🏝️ Benefits

• Monthly productivity bonus based on certified intents.

• Shift differentials: +$1.50/hour for hours worked after 7:00 PM.

• Shift differentials: +$2.00/hour for hours worked after 10:00 PM.

• Weekend differential: +$1.50/hour for hours worked on Saturday and Sunday.

• A sign-on bonus of $1,500 after 120 days of continuous employment, contingent upon active employment and satisfactory performance.

• 5% bilingual pay allowance.

• 11 paid company holidays each year.

• Paid Time Off (PTO).

• Options for medical, dental, vision, and supplemental insurance.

• 401(k) plan with a company match of 3.5%.

• Company-provided equipment.