Cantonese/English Gaming Customer Support Agent

This is a fully remote position, open to applicants in Indonesia, +3 more countries.

📋 Description

• Assist customers and players through email, live chat, and various digital platforms.

• Address inquiries related to accounts, products, and services.

• Diagnose problems and offer clear, precise solutions.

• Provide a positive customer experience tailored to individual customer needs.

• Collaborate with global teams and utilize modern digital support technologies.

• Complete fully compensated training prior to commencing the project.

⛳️ Requirements

• Legal residency in Indonesia, Malaysia, the Philippines, or Vietnam is required.

• Proficient in spoken Cantonese.

• Exceptional written skills in Traditional Chinese.

• Advanced proficiency in English, both spoken and written.

• Strong communication abilities and problem-solving skills.

• Comfortable with technology and eager to learn new tools.

• Capable of working independently in a remote setting.

• A quiet and private workspace at home is essential.

• Previous experience in customer support is advantageous.

• A genuine interest in gaming and digital entertainment is highly regarded.

• Must have access to a personal computer and internet connection.

• Requires Windows 11 or macOS 13 or newer.

• Minimum of 8 GB RAM is necessary.

• Intel Core i5 or an equivalent processor is required.

• Internet speed must be at least 15 Mbps for both download and upload.

• A smartphone with Android 10 or iOS 16 or newer is needed.

• Equipment, internet connectivity, and language proficiency may be evaluated during the hiring process.

• Successful completion of assessments related to Cantonese/Traditional Chinese, English, internet speed, hardware specifications, and cognitive and/or role-related skills is required.

🏝️ Benefits

• Comprehensive paid training.

• A multicultural and international team environment.

• Access to modern digital tools and continuous learning opportunities.

• Participation in online team activities and communities.

• Elimination of commuting time and travel expenses.

• Work is conducted entirely remotely.