Call Centre Agent – Healthcare

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Professionally and efficiently respond to incoming calls

• Schedule, reschedule, and confirm appointments for clients

• Provide friendly and professional support to clients with general inquiries

• Accurately capture, update, and maintain client records

• Coordinate schedules and communicate any changes in appointments

• Keep precise records using internal systems

• Ensure all client interactions are managed with professionalism and meticulous attention to detail

• Collaborate with the broader team to deliver a seamless experience for clients

⛳️ Requirements

• Essential previous experience in a call center

• Background in customer service within a fast-paced setting

• Excellent English communication skills with a clear, neutral accent

• Strong skills in data entry and computer proficiency

• Exceptional attention to detail and accuracy

• Professional telephone etiquette and a confident demeanor on the phone

• Capability to multitask and maintain composure under pressure

• Willingness to work rotational shifts, including weekends

• Ability to work independently in a remote setting

• Available for immediate start

🏝️ Benefits

• 12 days' holiday allowance