Call Center Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide engaging and well-structured training to new customer experience representatives.

• Lead virtual training sessions effectively.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ diverse teaching methods tailored to various learning styles.

• Monitor learner comprehension and identify any knowledge gaps.

• Conduct knowledge assessments, exercises, role plays, and practical activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need additional support.

• Prepare new hires for their transition from training to production roles.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Keep accurate training records and communicate learners' progress effectively.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

• Complete all stages of the hiring process.

⛳️ Requirements

• Prior experience in BPO/contact center training is essential.

• Experience in healthcare/medical customer service is a must.

• Previous involvement in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent verbal and written English proficiency.

• Strong presentation and communication capabilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy with a willingness to learn new systems and platforms.

• Exceptional organizational skills and attention to detail.

• Patient and approachable, capable of coaching diverse learners.

• Strong team-oriented mindset.

• Willingness to work during U.S. business hours.

• Availability to start immediately.

• Access to a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Must have a Windows 11 PC (Mac is not supported).

• Minimum of 16 GB RAM.

• Dual monitor setup required.

• Must possess a webcam and wired USB headset.

• i5 processor or higher is necessary.

• Fibre internet with a wired Ethernet connection is required.

• A backup power solution is essential.

• Proficient in Microsoft Teams / Office 365.

• An English resume is required.

• Must be a Mexican national currently residing in México.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• 100% remote work opportunity.

• Independent Contractor arrangement.