Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide captivating and well-structured training to newly hired customer experience representatives.

• Conduct virtual training sessions effectively.

• Clarify processes, procedures, systems, and expectations for customer service.

• Employ various teaching methods to cater to different learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Implement knowledge assessments, exercises, role-playing, and hands-on activities.

• Offer constructive feedback and coaching to enhance performance.

• Assist learners who need extra support.

• Equip new hires for a smooth transition from training to production.

• Partner with Team Leads and leadership to ensure learner preparedness.

• Keep precise training records and communicate learner progress effectively.

• Modify training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

• Complete all phases of the hiring process.

⛳️ Requirements

• Prior experience in training within a BPO/contact center environment.

• Essential experience in healthcare/medical customer service.

• Background in training customer service or contact center teams.

• Minimum of 1 year of experience working remotely.

• Fully bilingual in both English and Spanish.

• Exceptional spoken and written English skills.

• Strong communication and presentation abilities.

• Confident in delivering virtual training sessions.

• Proficient with technology and quick to learn new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team-oriented mindset.

• Willingness to work during U.S. business hours.

• Availability for immediate start.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC required (Mac not supported).

• 16 GB RAM minimum.

• Dual monitor setup.

• Webcam and wired USB headset required.

• i5 processor or higher.

• Fibre internet with a wired Ethernet connection.

• Backup power solution necessary.

• Proficiency in Microsoft Teams / Office 365.

• English resume is mandatory.

• Must be a Mexican national currently living in México.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• Completely remote work arrangement.