Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver engaging and well-structured training to new customer experience representatives.

• Facilitate virtual training sessions effectively.

• Clearly explain processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Monitor learner comprehension and identify any knowledge gaps.

• Conduct knowledge assessments, exercises, role plays, and hands-on activities.

• Provide constructive feedback and coaching to enhance learner skills.

• Assist learners who need additional support and guidance.

• Prepare new employees for a smooth transition from training to production.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Maintain accurate training documentation and communicate learner progress.

• Adapt training delivery methods when processes, systems, or requirements are updated.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Previous experience in BPO/contact center training is required.

• Experience in healthcare or medical customer service is essential.

• Prior experience training customer service or contact center teams.

• At least 1 year of experience working remotely is necessary.

• Must be fully bilingual in English and Spanish.

• Excellent proficiency in both spoken and written English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy and comfortable with learning new systems and platforms.

• Strong organizational skills and attention to detail are essential.

• Patient, approachable, and capable of coaching various types of learners.

• A collaborative team-player mentality is a must.

• Must be comfortable working U.S. business hours.

• Available to commence employment immediately.

• Must have a reliable Windows 11 PC with 16 GB RAM, dual monitors, webcam, wired USB headset, and an i5 processor or better.

• Requires a fiber internet connection with a wired Ethernet setup.

• Backup power solution is needed.

• Proficiency in Microsoft Teams / Office 365 is required.

• A suitable workspace for remote work is essential.

• Must be comfortable working as an Independent Contractor.

• Applicants must be Mexican nationals currently residing in México.

• All resumes should be submitted in English.

• Candidates must complete every stage of the hiring process.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training opportunities.

• Fully remote work arrangement.