Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Utilize various teaching methods to accommodate different learning styles.

• Assess learner comprehension and identify areas needing improvement.

• Implement knowledge checks, exercises, role plays, and practical activities.

• Offer constructive feedback and coaching.

• Assist learners who need additional support.

• Prepare new hires for the transition from training to production.

• Collaborate closely with Team Leads and leadership to ensure learner readiness.

• Maintain accurate training documentation and communicate learner progress effectively.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

• Complete all phases of the hiring process, including resume evaluation, questionnaire, one-way video interview, live interview, and final interview.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous background in delivering training to customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training virtually.

• Tech-savvy and adaptable to new systems and platforms.

• Strong organizational skills and keen attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Team-oriented mindset.

• Comfortable working U.S. business hours.

• Available for immediate start.

• Reliable computer, internet access, headset, and suitable remote workspace.

• Willing to work as an Independent Contractor.

• Must have a Windows 11 PC (Mac is not supported).

• 16 GB RAM required.

• Dual monitors are necessary.

• Webcam and wired USB headset are needed.

• i5 processor or higher is required.

• Fibre internet with a wired connection (Ethernet cable) is necessary.

• Backup power solution is required.

• Familiarity with Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

• Must be a Mexican national currently residing in México.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training provided.

• 100% remote work opportunity.