Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and organized training to new customer experience representatives.

• Conduct virtual training sessions in a professional and captivating manner.

• Clearly articulate processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to cater to different learning styles.

• Monitor learner comprehension and identify any knowledge gaps.

• Administer knowledge checks, exercises, role-playing, and practical activities.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners needing additional support.

• Facilitate the transition of new hires from training to production.

• Collaborate closely with Team Leads and other leadership members to ensure learner readiness.

• Maintain precise training records and report on learner progress.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

• Complete all phases of the hiring process, including resume review, questionnaire, video interview, live interview, and final interview.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous background in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent proficiency in spoken and written English.

• Strong presentation and communication abilities.

• Confident in delivering training virtually.

• Tech-savvy and comfortable with learning new systems and platforms.

• Strong organizational skills and meticulous attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team-oriented mindset.

• Willingness to work U.S. business hours.

• Availability to start immediately.

• Reliable computer, internet connection, headset, and suitable remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC (Mac not supported).

• Minimum 16 GB RAM.

• Dual monitors required.

• Webcam and Wired USB Headset needed.

• i5 processor or higher required.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution necessary.

• Proficient in Microsoft Teams / Office 365.

• Must be a Mexican national currently living in México.

• All resumes should be submitted in English.

• Must complete every stage of the hiring process.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• 100% remote work from México.