Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to new customer experience representatives.

• Conduct virtual training sessions effectively.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to cater to different learning styles.

• Assess learner comprehension and identify knowledge gaps.

• Implement knowledge checks, exercises, role plays, and practical activities.

• Offer constructive feedback and coaching.

• Assist learners who require additional support.

• Prepare new hires for their transition from training to production.

• Work collaboratively with Team Leads and leadership to ensure learner readiness.

• Keep accurate training records and communicate the progress of learners.

• Modify training as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential background in healthcare/medical customer experience.

• Experience in delivering training to customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse types of learners.

• Strong team-oriented mindset.

• Comfortable working during U.S. business hours.

• Available to start immediately.

• Must have a reliable computer, internet connection, headset, and an appropriate remote workspace.

• Willingness to work as an Independent Contractor.

• Must use a Windows 11 PC (Mac is not supported).

• Required specifications: 16 GB RAM, dual monitors, webcam, wired USB headset, i5 processor or higher, and fibre internet with a wired Ethernet connection.

• Must have a backup power solution.

• Proficient with Microsoft Teams / Office 365.

• Must be a Mexican national currently residing in México.

• English resume is mandatory.

• Completion of every stage of the hiring process is required.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• Fully remote work arrangement.