Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and organized training for new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and identify any knowledge gaps.

• Carry out knowledge assessments, exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching.

• Assist learners who need extra support.

• Prepare new hires for a smooth transition from training to production.

• Collaborate closely with Team Leads and leadership to ensure learner readiness.

• Keep precise training records and update on learner progress.

• Modify training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Experience in healthcare/medical customer service is crucial.

• Background in training customer service/contact center teams is needed.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Comfortable delivering training in a virtual environment.

• Tech-savvy with the ability to quickly learn new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse types of learners.

• Strong team-oriented mindset.

• Willingness to work U.S. business hours.

• Availability to start immediately.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Ability to work as an Independent Contractor.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution.

• Proficiency in Microsoft Teams / Office 365.

• Must be a Mexican national currently residing in México.

• All resumes must be submitted in English.

• Completion of all stages of the hiring process is required.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.

• Independent Contractor arrangement.