Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions in a professional and captivating manner.

• Clearly communicate processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to cater to different learning styles.

• Monitor participant understanding and pinpoint knowledge gaps.

• Administer knowledge assessments, exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners who need extra support.

• Prepare new hires for their transition from training to operational roles.

• Collaborate closely with Team Leads and other leaders to ensure learner readiness.

• Keep accurate training records and update on learner progress.

• Adjust training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential healthcare/medical customer experience.

• Previous training experience with customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team player mentality.

• Comfortable working during U.S. business hours.

• Available for immediate start.

• Must have a reliable computer, internet connection, headset, and suitable remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC (Mac not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and Wired USB Headset.

• i5 processor or higher.

• Fibre internet with wired connection (Ethernet cable).

• Backup power solution.

• Proficient in Microsoft Teams / Office 365.

• English resume required.

• Must be a Mexican national currently residing in México.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training.