Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct engaging and well-structured training sessions for newly hired customer experience representatives

• Lead virtual training workshops

• Clearly explain processes, procedures, systems, and customer service expectations

• Utilize various teaching methods to accommodate different learning styles

• Assess learner comprehension and identify knowledge gaps

• Implement knowledge assessments, exercises, role-playing, and hands-on activities

• Offer constructive feedback and coaching

• Assist learners who need extra support

• Prepare new employees for their transition from training to work

• Work collaboratively with Team Leads and management to ensure learner readiness

• Keep accurate training records and report on learner progress

• Adjust training delivery as processes, systems, or requirements evolve

• Foster a positive, professional, and accountable learning atmosphere

• Manage all phases of the hiring process, including resume assessment, questionnaire, video interview, live interview, and final interview

⛳️ Requirements

• Prior experience in BPO/contact center training

• Essential background in healthcare/medical customer service

• Experience in training customer service/contact center teams

• Minimum of 1 year experience in remote work

• Fully bilingual in English and Spanish

• Excellent verbal and written communication skills in English

• Strong presentation and communication abilities

• Confident in delivering training in a virtual environment

• Tech-savvy and quick to learn new systems and platforms

• Exceptional organizational skills and attention to detail

• Patient and approachable, capable of coaching diverse types of learners

• Strong teamwork orientation

• Available to work during U.S. business hours

• Ready to start immediately

• Reliable computer, internet connection, headset, and appropriate remote workspace

• Comfortable working as an Independent Contractor

• Windows 11 PC required (Mac is not supported)

• 16 GB RAM

• Dual monitors

• Webcam and wired USB headset

• i5 processor or higher

• Fibre internet with a wired connection (Ethernet cable)

• Backup power solution

• Familiarity with Microsoft Teams / Office 365

• English resume is mandatory

• Must be a Mexican national currently living in México

🏝️ Benefits

• Weekly payments in arrears

• Paid training