Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training sessions for new customer experience representatives.

• Conduct virtual training sessions effectively.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ varied teaching methods to accommodate different learning styles.

• Assess learner comprehension and identify any knowledge gaps.

• Implement knowledge assessments, practical exercises, role-playing, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need additional support.

• Equip new hires for a smooth transition from training to production.

• Collaborate with Team Leads and other leadership to ensure learner preparedness.

• Keep accurate training records and communicate progress to relevant stakeholders.

• Adjust training delivery methods as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in training within a BPO/contact center environment.

• Essential experience in healthcare/medical customer service.

• Previous experience in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication skills in English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Technologically proficient and comfortable with new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team-oriented mindset.

• Willingness to work during U.S. business hours.

• Immediate availability to start.

• Reliable computer, internet connection, headset, and a suitable remote workspace.

• Comfortable working as an Independent Contractor.

• Mexican national currently residing in Mexico.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM minimum.

• Dual monitor setup required.

• Webcam and wired USB headset necessary.

• i5 processor or higher required.

• Fibre internet with a wired Ethernet connection is mandatory.

• Backup power solution is required.

• Proficiency in Microsoft Teams / Office 365.

• English resume is required.

• Completion of all stages of the hiring process is necessary.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• Fully remote working arrangement.

• Independent Contractor setup.