Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to newly hired customer experience representatives

• Lead virtual training sessions effectively

• Clarify processes, procedures, systems, and expectations for customer service

• Employ various teaching methods to cater to different learning preferences

• Assess learner comprehension and pinpoint knowledge deficiencies

• Administer knowledge assessments, exercises, role-playing, and hands-on activities

• Offer constructive feedback and coaching to participants

• Assist learners who need extra support

• Equip new employees for a smooth transition from training to production

• Work alongside Team Leads and management to ensure learners are prepared

• Keep precise training records and communicate the progress of learners

• Modify training content as processes, systems, or requirements evolve

• Foster a positive, professional, and accountable learning atmosphere

⛳️ Requirements

• Previous experience training in a BPO/contact center environment

• Essential background in healthcare/medical customer service

• Experience delivering training to customer service/contact center teams is required

• Minimum of 1 year of remote work experience

• Must be fully bilingual in English and Spanish

• Excellent proficiency in spoken and written English

• Strong skills in presentation and communication

• Confident in delivering training in a virtual setting

• Tech-savvy and adept at learning new systems and platforms

• Excellent organizational skills and attention to detail

• Patient, approachable, and capable of coaching various types of learners

• Strong collaborative spirit

• Willingness to work U.S. business hours

• Immediate availability to start

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace

• Comfortable working as an Independent Contractor

• Must be a Mexican national currently residing in México

• English resume is mandatory

• Windows 11 PC required; Mac is not supported

• 16 GB RAM is necessary

• Dual monitor setup is required

• Webcam and wired USB headset needed

• i5 processor or higher is necessary

• High-speed fibre internet with a wired Ethernet connection is required

• Backup power solution is essential

• Familiarity with Microsoft Teams / Office 365 is required

• Completion of all stages of the hiring process is mandatory

🏝️ Benefits

• Weekly payments in arrears

• Compensated training sessions

• Fully remote work environment

• Independent Contractor arrangement