Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide dynamic and well-structured training sessions for new customer experience representatives.

• Conduct virtual training sessions in a professional and engaging manner.

• Clearly articulate processes, procedures, systems, and customer service expectations.

• Utilize various teaching methods to cater to different learning styles.

• Monitor learner comprehension and identify any knowledge gaps.

• Implement knowledge checks, exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners who may need additional support.

• Facilitate the transition of new hires from training to production.

• Collaborate closely with Team Leads and other leaders to ensure learner readiness.

• Maintain precise training records and communicate updates on learner progress.

• Adjust training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning environment.

• Complete all stages of the hiring process.

⛳️ Requirements

• Previous experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Background in delivering training to customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent verbal and written communication skills in English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy with a willingness to learn new systems and platforms.

• Exceptional organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team player mentality.

• Comfortable working U.S. business hours.

• Immediate availability to start.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Willingness to work as an Independent Contractor.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fibre internet with a wired Ethernet connection.

• Backup power solution.

• Familiarity with Microsoft Teams / Office 365.

• Strong written and verbal English communication skills.

• English resume is required.

• Must be a Mexican national residing in Mexico.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training.

• 100% remote work opportunity.

• Independent Contractor arrangement.