Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and organized training sessions for new customer experience representatives.

• Conduct virtual training sessions effectively.

• Clarify processes, procedures, systems, and customer service standards.

• Employ various teaching methods to cater to diverse learning styles.

• Assess learner comprehension and pinpoint knowledge deficiencies.

• Execute knowledge checks, practical exercises, role-playing, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need additional support.

• Prepare new hires for their transition from training to production roles.

• Collaborate closely with Team Leads and management to ensure learner readiness.

• Keep precise training records and report on learner progress.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in training within BPO/contact center environments.

• Essential experience in healthcare/medical customer service.

• History of delivering training to customer service/contact center teams.

• Minimum of 1 year experience working remotely.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in conducting virtual training sessions.

• Tech-savvy with the ability to learn new systems and platforms easily.

• Excellent organizational skills and meticulous attention to detail.

• Patient, approachable, and capable of coaching various learner types.

• Strong team-oriented mindset.

• Willingness to work during U.S. business hours.

• Available for immediate start.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Requires a Windows 11 PC (Mac not supported).

• 16 GB RAM is necessary.

• Dual monitors are preferred.

• A webcam and wired USB headset are needed.

• i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is mandatory.

• Backup power solution is essential.

• Familiarity with Microsoft Teams / Office 365 is required.

• Must be a Mexican national currently residing in México.

• An English resume is required.

• Completion of every stage of the hiring process is mandatory.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training sessions.

• Fully remote work arrangement.