Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and identify knowledge gaps.

• Implement knowledge checks, exercises, role-plays, and hands-on activities.

• Offer constructive feedback and coaching.

• Assist learners who need additional support.

• Equip new hires for a smooth transition from training to production.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Keep accurate training records and report on learner progress.

• Modify training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential background in healthcare/medical customer experience.

• Previous training delivery experience for customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training virtually.

• Tech-savvy and adept at learning new systems and platforms.

• Exceptional organizational skills and attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team-player mentality.

• Comfortable working during U.S. business hours.

• Available to commence work immediately.

• Must have a reliable computer, internet connection, headset, and a suitable remote workspace.

• Willingness to work as an Independent Contractor.

• Windows 11 PC (Mac not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and Wired USB Headset.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution.

• Proficient in Microsoft Teams / Office 365.

• Submission of an English resume is required.

• Must be a Mexican national currently residing in México.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training.