Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and organized training for new customer experience representatives.

• Conduct virtual training sessions in a captivating and professional manner.

• Clearly articulate processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to cater to different learning preferences.

• Monitor participants' comprehension and identify any knowledge gaps.

• Implement knowledge assessments, exercises, role-playing, and hands-on activities.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners needing extra support.

• Aid new hires in transitioning from training to active roles.

• Collaborate closely with Team Leads and other leaders to ensure learner preparedness.

• Keep accurate training records and communicate progress to relevant stakeholders.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

• Complete all phases of the hiring process, including resume assessment, pre-screen questionnaire, one-way video interview, live interview, and final interview.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous background in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent verbal and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training through virtual platforms.

• Tech-savvy and eager to learn new systems and technologies.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse types of learners.

• Strong team-oriented mindset.

• Comfortable working during U.S. business hours.

• Available to start immediately.

• Must have a reliable computer, internet connection, headset, and an appropriate remote workspace.

• Must be comfortable working as an Independent Contractor.

• Windows 11 PC required (Mac not supported).

• 16 GB RAM minimum.

• Dual monitor setup required.

• Webcam and wired USB headset necessary.

• i5 processor or higher required.

• Fibre internet with a wired connection (Ethernet cable) is essential.

• Backup power solution is necessary.

• Proficiency in Microsoft Teams / Office 365.

• An English resume is mandatory.

• Must be a Mexican national currently residing in México.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• Fully remote work environment.

• Independent Contractor arrangement.