Call Center Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle a significant volume of incoming patient calls within a remote call center setting.

• Actively listen and show empathy while addressing patient inquiries, concerns, and billing matters.

• Assess caller needs and identify the appropriate resolution path in accordance with client-specific guidelines and workflows.

• Collect information, resolve issues when feasible, and execute necessary follow-up actions.

• Investigate issues by reviewing account information, contacting third parties, or obtaining additional documentation.

• Make outbound calls, send emails, or fax requested information to ensure complete resolution.

• Keep thorough and precise records in the patient account system.

• Safeguard confidentiality by complying with HIPAA regulations and Digitech's compliance standards.

• Achieve or surpass established daily performance targets.

• Effectively manage workload in a dynamic, high-volume environment.

• Foster a positive team culture and pursue continuous improvement.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or Equivalent is mandatory.

• Proficient in computer skills, including a working knowledge of MS Outlook, Word, and Excel.

• Capable of typing a minimum of 40 WPM with accuracy.

• Able to maintain composure under pressure and in high-volume situations.

• Efficiently manage a heavy workload while meeting strict deadlines.

• Professionally handle sensitive conversations.

• Strong problem-solving abilities and capability to identify suitable resolutions.

• Clear and professional communication skills.

• Exceptional attention to detail and accuracy in documentation and call management.

• Proficient in multitasking, organizing, and prioritizing tasks.

• Reliable, punctual, and trustworthy.

• Ability to independently manage the role, objectives, and business practices in a remote setting.

• Familiarity with insurance billing is advantageous; comprehensive training will be provided.

• Bilingual (English/Spanish) is preferred.

🏝️ Benefits

• Competitive salary, aligned with experience.

• Comprehensive benefits package.

• 401(k) Plan.