Call Center Sales Intake Specialist

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Address incoming inquiries through phone, web forms, and chat in real-time.

• Conduct brief discovery calls lasting 5–8 minutes to collect and evaluate incident details, injuries, liability, and insurance status.

• Utilize proprietary scripts and stringent qualification criteria to ascertain whether cases are suitable for partner legal teams.

• Employ an assumptive, sales-driven approach to execute live warm transfers to partner legal teams or schedule callbacks for qualified leads.

• Meticulously document caller information, case specifics, and outcomes in Salesforce.

• Oversee follow-ups for outstanding leads, maintain a well-organized pipeline, and reconnect with prospects who were not ready to proceed initially.

• Act as the initial point of contact for individuals seeking legal assistance following an injury.

• Listen attentively, qualify leads, and introduce potential clients to partner legal teams.

⛳️ Requirements

• Excellent English communication skills (C1 level), both verbal and written.

• Fully bilingual, fluent in both English and Spanish, capable of supporting callers seamlessly in either language.

• Minimum of 1 year of experience in a high-volume call center, customer service, or medical/legal office setting.

• Outstanding verbal communication skills with the ability to mirror a caller’s tone, show empathy, and quickly establish rapport.

• Sales-oriented mindset focused on educating callers and guiding them towards taking action regarding their personal injury matters.

• Technologically adept and comfortable typing 45+ WPM while conversing with callers and managing multiple software platforms concurrently.

• Capability to work independently from a home office with reliable, high-speed internet and a quiet, professional workspace.

• Laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher.

• Stable internet connection with a minimum speed of 25 Mbps.

• Availability to work during U.S. business hours.

• Willingness to utilize time-tracking software.

• Resumes must be submitted in English.

• Must reside in LATAM.

• Experience in personal injury intake and familiarity with Salesforce are preferred but not mandatory.

🏝️ Benefits

• Performance-based incentives.

• 100% remote work environment.

• 10 paid time-off (PTO) days per year.

• Opportunity to collaborate closely with leadership and legal professionals in a modern, expanding law firm.