Call Center Agent – Customer Service

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Manage incoming communications for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account issues, and product support

• Utilize guided systems and resources to ensure top-notch customer service

• Uphold professionalism, precision, and alignment with brand standards

• Complete specific client assessments and a certification course prior to commencing service

• Operate from a designated workspace using secure cloud-based systems

• Adhere to schedules and fulfill performance expectations

⛳️ Requirements

• High school diploma or GED is required

• Must be at least 18 years old

• Authorized to work in the United States

• U.S. resident, excluding those from CA, CO, CT, MA, MD, NY, OR, WA, WI

• Capacity to follow comprehensive processes and meet performance benchmarks

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Capability to work independently and maintain accountability to schedules

• Completion of a multi-step onboarding process is necessary

• Client-specific assessments are required

• Basic background check is mandatory

• Participation in a certification course prior to servicing is needed

• Prior experience in a call center or customer service role is preferred

• Bilingual (Spanish/English) skills are preferred but not essential

• Familiarity with phone-based or computer-based support environments is preferred

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training following successful client certification

• W2 employment structure offering payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Household telehealth access via MDLive

• Access to performance-based incentives

• Opportunities for career advancement into support, QA, and leadership roles

• Confidentiality of applicant information in accordance with EEO guidelines