Call Center Sales Intake Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address incoming queries through phone calls, web forms, and chat in real time.

• Conduct brief (5–8 minute) discovery calls to collect and evaluate incident details, injuries, liability, and insurance information.

• Utilize proprietary scripts and established qualification criteria to ascertain if a case is suitable for partner legal teams.

• Execute live warm transfers to partner legal teams or arrange timely callbacks for qualified leads.

• Meticulously document caller details, case information, and outcomes in Salesforce.

• Oversee follow-ups for pending leads, keep an organized pipeline, and reconnect with prospects who were initially unprepared to proceed.

⛳️ Requirements

• Proficient English communication skills (C1 level), both spoken and written.

• Fully bilingual, fluent in both English and Spanish, capable of providing seamless support to callers in either language.

• A minimum of 1 year of experience in a high-volume call center, customer service, or medical/legal office setting.

• Outstanding verbal communication skills with the ability to match a caller’s tone, show empathy, and quickly establish rapport.

• Sales-oriented mindset aimed at educating callers and guiding them towards taking action on their personal injury cases.

• Tech-savvy and proficient in typing 45+ WPM while conversing with callers and managing multiple software applications simultaneously.

• Capability to work independently from a home office equipped with stable, high-speed internet and a quiet, professional environment.

• Must possess a laptop or desktop computer with at least 16GB RAM and an Intel Core i5 processor or better.

• Must have a reliable internet connection with a minimum speed of 25 Mbps.

• Availability to work during U.S. business hours.

• Willingness to utilize time-tracking software.

• This position is exclusively available to candidates based in LATAM.

• Resumes must be submitted in English.

🏝️ Benefits

• Performance-based incentives.

• 100% remote work environment.

• 10 paid time-off (PTO) days per year.

• Opportunity to collaborate closely with leadership and legal professionals in a progressive, modern law firm.