Call Center Representative, Specialty Care

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Deliver exceptional customer service and support to both patients and staff via inbound and outbound phone communications.

• Professionally handle multi-line telephone systems.

• Ensure patients feel comfortable, relaxed, and welcomed upon their arrival at the practice.

• Interact with patients, visitors, and colleagues in a professional and courteous manner.

• Efficiently and accurately schedule various types of appointments.

• Comprehend and manage schedule templates for all providers and departments.

• Accurately and thoroughly enter patient demographic information.

• Collaborate effectively with team members on tasks.

• Record patient requests and relevant information appropriately.

• Stay informed about office protocols and physician schedules.

• Carry out other related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• At least one (1) year of experience in customer service, call centers, medical offices, or healthcare is preferred.

• Prior experience in appointment scheduling is preferred.

• Familiarity with medical terminology is preferred.

• Proficient in Microsoft Office and electronic medical record (EMR) systems.

• Excellent verbal and written communication abilities.

• Strong organizational skills with a keen attention to detail.

• Capability to handle multiple tasks within a fast-paced environment.

• Ability to maintain confidentiality and adhere to HIPAA regulations.

• Dependable attendance and punctuality are required.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Supportive work environment fostering teamwork and collaboration.