Call Center Representative

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Delivering customer support to members and providers within PHP benefit plans

• Addressing inquiries through telephone, written communication, Pres Online, E-Business, chat, and face-to-face interactions

• Retaining knowledge of plan specifics and fundamental medical terminology

• Working collaboratively with fellow employees

⛳️ Requirements

• High school diploma

• At least one year of experience in an office or business environment

• Preferred experience in a call center setting

• Proficient communication skills, both in person and over the phone

• Excellent organizational abilities

• Understanding of reimbursement methodologies such as DRG, Relative Value Systems, Per Diem, Fee schedule, and Capitation

• Familiarity with CRM and Facets

🏝️ Benefits

• Medical insurance

• Dental coverage

• Vision insurance

• Short-term and long-term disability benefits

• Group term life insurance

• Optional voluntary benefits

• Wellness program