Connection Advisor, Healthcare Scheduler

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Responds to incoming calls and addresses the needs of callers

• Ensures all patient demographic details are accurate and up to date

• Confirms insurance information

• Arranges, cancels, or reschedules appointments for clinics or services

• Delivers Outreach Services for designated departments and programs

• Addresses inquiries and questions, resolving complex issues

• Completes all assigned tasks within the designated timeframe

• Requests and processes payments for co-pays, pre-pays, and outstanding balances

⛳️ Requirements

• High School Diploma

• Two years of experience in data look-up/data entry

• Two years of customer service experience that requires complex analytical problem-solving skills

• One year of experience, combining roles as Connection Advisor Associate, Connection Advisor Intermediate, and Senior positions

• One year of experience working remotely

• Ability to collaborate effectively with individuals from diverse backgrounds

• Proficiency in basic computer skills and applications, including Microsoft Office, Outlook, and softphones

🏝️ Benefits

• Medical

• Dental

• Vision

• Life Insurance

• Short and Long-term Disability Insurance

• Retirement Funds

• Paid Time Off

• Tuition reimbursement