Contact Center Ride Success Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Coordinating transportation requirements for clients and passengers.

• Assisting calls from transportation providers.

• Making outbound calls to passengers, client representatives, and care facilities.

• Monitoring and responding to chat inquiries.

• Utilizing our proprietary system, third-party transportation applications such as Uber and Lyft, and business technologies like Five9, Salesforce, and Zendesk to effectively fulfill trip requests.

• This role is entirely remote within a high-volume contact center, allowing you to work from home and significantly enhance the lives of elderly and medically challenged individuals.

• This is a full-time position that may require evening and weekend availability, based on the assigned shift.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Excellent communication skills characterized by empathy and understanding.

• A strong commitment to efficiently completing tasks.

• A sense of pride in aligning your work with the company's vision.

• Reliable broadband internet access (minimum 100 Mbps download / 20 Mbps upload) with the capability to connect via Ethernet cable.

• A private, dedicated, and quiet workspace free from interruptions to ensure uninterrupted work during your shift.

• Basic understanding of computer troubleshooting.

• **Shifts available:**

• **Shifts are scheduled between 8:00 a.m. and 9:00 p.m. ET**, including **daytime, evening, and weekend hours**.

• **All shifts may vary based on business requirements.**

• **NOTE: Candidates must have an internet speed of 100 Mbps and the ability to connect via Ethernet as required.**

• **Competencies:**

• Proficiency with standard business tools such as MacBooks, Google Apps, and software-based phone systems is preferred.

• Experience in contact centers or technical support is encouraged.

• Background in customer service with a focus on issue management.

• Attention to detail in adhering to SOPs for task completion.

• Ability to identify trends and communicate them to upper management.

• Actively participating and collaborating as part of a remote team.

🏝️ Benefits

• Competitive salary ranging from $16 to $18 per hour, along with a comprehensive benefits package.

• Opportunities for career advancement.

• Fully remote work setup - no need for a daily commute.

• Paid Time Off.

• Medical, Dental, and Vision insurance - **100% company-paid employee coverage!** A variety of excellent coverage options are available for employees and their dependents, with generous company contributions and quick eligibility.

• Assistance with adding dependents is also available.

• Access to TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody - all provided by the company.

• Life insurance, short-term disability, long-term disability - all covered by Ride Health.

• 401k retirement savings plan featuring a 4% fully vested employer match immediately.

• Fully paid parental leave after 6 months of employment.

• We are continually looking to enhance our offerings...