Call Center Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to and monitor incoming calls.

• Prepare and accurately submit comprehensive reports in government systems.

• Record all information precisely in accordance with established procedures.

• Perform database and open-source research.

• Route and escalate calls as necessary.

• Carry out additional duties as assigned.

⛳️ Requirements

• Minimum of 3 years of experience in a call center environment.

• Associate's Degree preferred; a high school diploma or equivalent is required.

• Demonstrated ability to multitask while communicating and inputting data simultaneously.

• Excellent written and verbal communication skills.

• Proficient in telephony systems, CRMs, and the Microsoft Office Suite.

• Experience in managing sensitive information.

🏝️ Benefits

• TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.