Call Center – Member Contact Center Rep 1

This is a fully remote position, open to applicants in Alaska, +6 more states.

📋 Description

• Deliver outstanding and efficient member service through various channels including phone, email, web, mail, and fax.

• Handle deposits and withdrawals with precision.

• Review account details and credit/card transactions thoroughly.

• Facilitate loan payments effectively.

• Offer basic support for online banking inquiries.

• Assist with Credit Union depository and lending products while striving to meet established cross-sell objectives.

• Remain available in a phone queue throughout the day while adhering to the assigned schedule.

• Engage with members, assess their needs, propose solutions, and follow up on any pending transactions.

• Suggest relevant products and services to members.

• Open new Member Accounts, such as Savings, Checking, Money Market, Trust, Certificates, and IRA accounts.

• Complete necessary account forms and agreements accurately.

• Perform account maintenance tasks, including updates to address/name changes, ownership and beneficiary modifications, account closures, handling deceased accounts, and providing notary services.

• Identify and report any suspicious behavior or potential fraud activity.

• Complete all required training and compliance modules.

• Participate in continuous improvement initiatives.

• Ensure the confidentiality of member and sensitive information is maintained.

• Represent Nuvision Credit Union in a positive and professional manner.

• Undertake other related duties as assigned.

⛳️ Requirements

• Minimum of 1 year retail experience with a proven track record of meeting or exceeding service and sales goals.

• Basic knowledge of financial products and services.

• Professional verbal communication skills and etiquette.

• Proficient computer skills and familiarity with Microsoft applications (Word, Outlook, and Excel).

• Experience with remote signing is preferred.

• Ability to operate a webcam effectively.

• Excellent follow-up skills.

• Strong interpersonal skills with the capacity to effectively listen, comprehend, and anticipate member needs.

• Excellent written communication skills (Email), including grammar and spelling.

• Solid member service and organizational abilities.

• Capability to collaborate well with other departments as a team player.

• A genuine interest in assisting members through Conversations that Matter, demonstrating an empathetic and caring disposition.

• Willingness to make a positive impact.

• Personable and professional demeanor.

• High School Diploma or equivalent is required.

🏝️ Benefits

• Sign-on bonus available for eligible external applicants.

• Medical coverage.

• Dental insurance.

• Vision benefits.

• Life insurance options.

• Flexible Spending Account.

• 401(k) Matching contributions.

• Paid Time Off.

• Training provided.

• Tuition reimbursement opportunities.