Call Center – FNOL Customer Service Representative

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Handle incoming calls from engineers, technicians, and other field personnel reporting First Notice of Loss (FNOL)

• Communicate clearly while accurately inputting data into a tailored database

• Notify locate companies about underground damage when necessary

• Deliver exceptional service to customer representatives

• Analyze images and accurately map the location

• Document FNOL claims that report damage to clients’ properties

• May undertake special projects as assigned

• Operate within a department that functions 24/7/365 with various schedules

⛳️ Requirements

• Must be a resident of the United States

• Applicants from California, North Carolina, Washington State, Illinois, and/or Oregon are not eligible

• High school diploma or equivalent required

• 6 months to 1 year of experience in customer service call centers is necessary

• Ability to type at least 55 words per minute, free of errors; typing test required

• Proficient in Microsoft Excel, Word, Outlook, PDFs, and internet searches

• Strong phone and verbal communication abilities

• Active listening skills are essential

• Excellent written communication capabilities

• Strong reading skills; must be able to read and adhere to a script

• Capacity to analyze and interpret images to assess damage

• Must create a suitable working environment at home

• Pre-employment drug screening and criminal background check are mandatory

• Familiarity with Microsoft Teams is advantageous

🏝️ Benefits

• Tiered Support Bonus System: Level 1 = $105; Level 2 = $150; Level 3 = $205

• FNOL Incentive Program: $10 earned for each qualifying day, paid on the 5th of the following month

• Company events to celebrate accomplishments

• Volunteer opportunities throughout the year

• Healthy work-life balance

• Paid time off accrued at 5 hours per pay period, totaling 3 weeks in the first full year

• $50/month contribution towards internet service costs

• Necessary computer equipment will be provided

• Matched 401(k)

• Comprehensive benefits package

• Equal Opportunity Employer